FAQs
Frequently Asked Questions
We know you might have a few questions before ordering your jewelry. Here, we’ve gathered the most common inquiries about our products, customization, shipping, and care. If you don’t find what you’re looking for, feel free to reach out we’re happy to help!
Yes! All our pieces can be personalized — from names and initials to special dates or symbols that carry meaning for you.
Production usually takes 7–14 business days, depending on the complexity of the design. We’ll notify you once your order is ready to ship.
Every piece is handcrafted in the Philippines, blending Filipino craftsmanship with modern design.
Yes! We ship both within the Philippines and worldwide. Shipping rates and delivery times vary depending on your location.
We use high-quality materials such as sterling silver, stainless steel, and gold plating to ensure durability and lasting beauty.
Avoid contact with water, perfumes, and harsh chemicals. Store your pieces in a dry pouch or box to keep them looking their best.
For personalized jewelry, we don’t accept returns unless the item arrives damaged or with an error on our part. For non-custom items, exchanges may be possible within 7 days.
We accept major payment options including GCash, bank transfer, credit/debit cards, and PayPal for international customers.
Yes, for most custom designs we can provide a digital mockup for your approval before production.
Absolutely! Each piece comes with complimentary packaging, and you can also request premium gift boxes for special occasions.
